Accessibility statement
"Lahak Aviation\Shapirit" invests efforts and resources to provide its customers with
equal, respectful, accessible, and professional service. The company promotes
accessibility according to the Accessibility Legislation and recognizes customers with
disabilities as equal rights holders entitled to full access to the company’s assets and
services. The purpose of this section on the website is to inform about the company's
accessibility arrangements. The company will continue to improve the accessibility of
its services to all customers.
*Employee Awareness:* All company employees are informed of their legal
obligations, with an emphasis on non-discrimination, providing equal service in an
inclusive environment, and understanding the company’s accessibility arrangements
for customers with disabilities.
*Service Training for Employees:* Customer service representatives, including call
center managers, have been trained to provide service to people with disabilities.
*Call Center Accessibility:* Our call centers are available and accessible to all
customers, including those with disabilities. The voice response system is adapted
without background music, with slow-paced speech, and in simple language.
*Providing Accessible Information:* The company offers customers the option to
receive information in accessible formats. This service is free of charge and intended
for people with disabilities. For inquiries about accessibility, please contact the
company’s accessibility coordinator Itay Ronen , at:
Phone: +972-04-8555224
Email: operation@lahakaviation.com
### Accessibility of the Company Offices
Below is a summary of the office accessibility arrangements:
| *Accessibility Feature* | *Availability* |
|—————————————–|——————|
| Signage | Yes |
| Accessible Entrance | Yes |
| Disabled Parking | Yes |
| Elevator for People with Disabilities | Yes |
| Accessible Restrooms | Yes |
| Hearing Aid System | Yes |
| Address | 157,JAFFA ST, Haifa |
Website Accessibility
The company places great importance on making its website accessible to people
with disabilities. An accessible website enhances the comfort and ease of use for
people with disabilities. The website complies with the Israeli Equal Rights for People
with Disabilities (Accessibility Adjustments for Service) Regulations, 2013, and the
W3C’s Web Content Accessibility Guidelines (WCAG) 2.0, level AA.
Here are some of the actions taken to make the website accessible:
– *Accessibility Menu:* Located at the top of every page, allowing you to:
– Adjust the font size
– Change color contrast
– Skip directly to page content
– Access the main menu and search using the keyboard
– Pause moving texts and images to reduce distractions
– *Keyboard Navigation:* All site functions are accessible via keyboard:
– Pressing the *Tab* key moves to the next link.
– Pressing *Enter* activates the link.
– Pressing *Shift + Tab* moves to the previous link.
– *Adaptations for Blind Users:* The site is optimized for users with screen reader
software and includes:
– Headings
– Alternative text for images
– Clear division into navigation and content areas with easy switching between them
– Use of ARIA attributes to enhance screen reader functionality
Accessibility Limitations and Contact Information
To view the Web Content Accessibility Guidelines (WCAG) 2.1:
– In Hebrew: [https://www.isoc.org.il/files/w3c-
wai/guidelines.html](https://www.isoc.org.il/files/w3c-wai/guidelines.html)
– In English: [http://www.w3.org/TR/2008/REC-WCAG20-
20081211](http://www.w3.org/TR/2008/REC-WCAG20-20081211)
We are happy to receive feedback or suggestions for improving our services.
For accessibility inquiries or more information, please contact the company’s
accessibility coordinator Itay Ronen via:
– *Email:* operation@lahakaviation.com
– *Phone:* 972-04-8555224
Publication of Accessibility Statement
This accessibility statement was last updated on: October 30, 2024.